We may collect personal information you provide to us through forms and emails, such as: Contact details (name, email, phone number) Communication preferences.
We may collect and process the following types of personal data:
- Identity Data: name, date of birth, and gender.
- Contact Data: address, email, and phone number.
- Health Data: relevant medical history and treatment information (with your explicit consent).
- Transaction Data: details of sessions booked, and payment details.
- Technical Data: IP address, browser type, and browsing behaviour on our website.
- Marketing Data: your preferences for receiving marketing or promotional updates.
We may collect your information in several ways:
- Visiting our website (www.talentedge.com)
- Using our web or mobile applications (including live chat)Following or interacting with our channels on social mediaContacting us by phone, email or other methodsAttending our events, workshops or training sessionsBooking a one-to-one consultation or coaching session in person, by phone, or onlineParticipating in a programme, course or event with our venue or delivery partnersAllowing our team to capture photography or video content during your session(s) for training or marketing purposes
- Via trusted third-party platforms if you interact with our online ads or booking tools.
- Transaction Data: details of treatments, services booked, and payment details.
By entering your email you agree to receive updates from our company on all the latest news, updates and offers. You have the right to unsubscribe at any given time. We only use your data when there is a lawful reason to do so. Typical purposes include:
- Where required by law:To meet legal obligations, for example to participate in leagues or competitions, assist authorities or investigations, confirm your identity, and ensure the accuracy of our records.
- Where needed to fulfil a contract:To provide you with our services, manage your bookings or membership, arrange services with trusted partners, or discuss new products or services.
- Where we have a legitimate interest: To communicate with you, share relevant updates, or manage events and sessions.
- For general marketing (excluding where we need your explicit consent for emails or texts).
- For fundraising, grant applications or sponsorship activities.
- To analyse and improve our services and your experience.
- To verify your information and better understand your needs.
- To protect our systems and your data against loss, misuse or unauthorised access.
- To help prevent fraud or other criminal activities.
- To manage your requests (e.g. opting out of marketing) and maintain suppression lists.
- To monitor and improve our customer service, handle complaints or legal claims, and protect our legal rights.
We do not share or disclose your personal information to third parties for marketing purposes. Under UK GDPR, our lawful bases include:
- Consent: for marketing communications and handling sensitive health information.
- Contract: to deliver services you have requested.
- Legal obligation: to maintain accurate medical records and meet regulatory requirements.
- Legitimate interests: to enhance our services and ensure the best client experience.
We never sell your data. We may share your information with trusted third parties, such as:
- Service providers and partners: such as venues, coaches, and technology providers who help deliver Talent Edge Coaching sessions and manage bookings.
- Group companies: within the Talent Edge Coaching group to support marketing, administration, and service improvement.
- Legal and regulatory authorities: when required by law, or to protect our rights and prevent fraud or other unlawful activities.
- We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- However, no method of transmission over the internet or electronic storage is completely secure.
We take the security of your personal information very seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration. This includes secure storage, encryption, and access controls to ensure only authorised personnel can access your information.
We regularly review our security practices to keep up with evolving risks and industry standards. However, no system is completely foolproof, so if you suspect any breach or misuse of your data, please contact us immediately at [your contact email].
You have control over how we use and share your personal information. Here are some of the choices available to you:
- Marketing Communications: You can opt out of receiving marketing emails or SMS messages from us at any time by using the unsubscribe link in our communications or by contacting us directly.
- Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
- Data Sharing: You can choose not to have your personal information shared with certain Group companies for marketing purposes.
- Consent Withdrawal: You can withdraw any consent you have previously given us at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
We use cookies and similar tracking technologies on our website and apps to enhance your experience, analyse site usage, and support our marketing efforts. Cookies help us personalise content, remember your preferences, and improve overall functionality.
- Types of Cookies We Use: Essential cookies to enable basic website functions.
- Performance and analytics cookies to understand how you use our site.
- Marketing cookies to deliver relevant advertisements and track campaign effectiveness.
- Your Control: You can manage or disable cookies through your browser settings at any time. Please note that blocking some cookies may affect your user experience or limit access to certain features.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by updating the date at the top of this policy and, where appropriate, by contacting you directly.
We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
If you have questions about our Privacy Policy, your personal information, or our practices, please contact us at tecoachingltd@gmail.com
