We collect personal information that you give us when you book or pay for a session, fill in a form on our website, or email or message us — for example your contact details (name, email address and phone number), details of the player attending, and your communication preferences.
We may collect and process the following types of personal data:
- Identity Data: name, date of birth, and gender.
- Contact Data: address, email, and phone number.
- Health Data: relevant health information about the player, such as medical conditions, allergies or injuries we need to know about to keep them safe (with your explicit consent).
- Transaction Data: details of the sessions, block bookings or memberships you book and the payments you make (card payments are processed by Square).
- Technical Data: IP address, browser type, and browsing behaviour on our website.
- Marketing Data: your preferences for receiving marketing or promotional updates.
We may collect your information in several ways:
- Visiting our website (www.talentedgecoaching.co.uk)
- Following or interacting with our channels on social media
- Contacting us by phone, email or other methods
- Attending our events, workshops or training sessions
- Booking a coaching session online, in person, by phone or by email
- Participating in a programme, course or event with our venue or delivery partners
- Allowing our team to capture photography or video content during your session(s) for training or marketing purposes
- Via trusted third-party platforms, such as our online booking and payment provider (Square), when you book or pay for sessions.
We only use your data when there is a lawful reason to do so. We will only send you news and offers where you have agreed to receive them, and you can unsubscribe at any time. Typical purposes include:
- Where required by law:To meet legal obligations, for example to participate in leagues or competitions, assist authorities or investigations, confirm your identity, and ensure the accuracy of our records.
- Where needed to fulfil a contract:To provide our coaching sessions, manage your bookings, block bookings or membership, and arrange sessions with our venue partners.
- Where we have a legitimate interest: To communicate with you, share relevant updates, or manage events and sessions.
- For general marketing (excluding where we need your explicit consent for emails or texts).
- For fundraising, grant applications or sponsorship activities.
- To analyse and improve our services and your experience.
- To verify your information and better understand your needs.
- To protect our systems and your data against loss, misuse or unauthorised access.
- To help prevent fraud or other criminal activities.
- To manage your requests (e.g. opting out of marketing) and maintain suppression lists.
- To monitor and improve our customer service, handle complaints or legal claims, and protect our legal rights.
We do not share or disclose your personal information to third parties for marketing purposes. Under UK GDPR, our lawful bases include:
- Consent: for marketing communications and handling sensitive health information.
- Contract: to deliver services you have requested.
- Legal obligation: to keep accurate records, including relevant health and safeguarding information, and to meet our legal and safeguarding obligations.
- Legitimate interests: to enhance our services and ensure the best client experience.
We never sell your data. We may share your information with trusted third parties, such as:
- Service providers and partners: such as venues, coaches, and technology providers who help deliver Talent Edge Coaching sessions and manage bookings.
- Legal and regulatory authorities: when required by law, or to protect our rights and prevent fraud or other unlawful activities.
- Responsibility we take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- However, no method of transmission over the internet or electronic storage is completely secure.
We take the security of your personal information very seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse or alteration, including secure storage and access controls so that only authorised members of our team can access your information.
We regularly review our security practices to keep up with evolving risks and industry standards. However, no system is completely foolproof, so if you suspect any breach or misuse of your data, please contact us immediately attecoachingltd@gmail.com
You have rights over how we use and share your personal information. These include:
- Marketing Communications: You can opt out of receiving marketing emails or SMS messages from us at any time by using the unsubscribe link in our communications or by contacting us directly.
- Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
- Consent Withdrawal: You can withdraw any consent you have previously given us at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Other Rights: In certain circumstances, UK GDPR also gives you the right to ask us to erase your personal information, to restrict or object to how we use it, and to receive a copy of it in a portable format. To exercise any of your rights, email tecoachingltd@gmail.com.
- Complaints: If you are unhappy with how we have handled your personal information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk/make-a-complaint.
We use cookies and similar technologies on our website to help it work properly and to understand how visitors use it, so that we can improve it.
- Types of Cookies We Use: Essential cookies to enable basic website functions.
- Performance and analytics cookies (Google Analytics) to understand how visitors use our site, for example which pages are viewed most. Analytics cookies are optional: they are only set if you choose "Accept analytics" in our cookie banner, and Google Analytics does not load if you reject or have not yet chosen.
- Your Control: You can change your choice at any time using "Cookie settings" in the website footer. If you withdraw consent, we stop loading Google Analytics and remove its cookies from your browser where possible. Your choice is stored in your browser so we do not ask again on every page. You can also manage or delete cookies through your browser settings.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by updating the date at the top of this policy and, where appropriate, by contacting you directly.
We encourage you to review this policy from time to time to stay informed about how we protect your personal information.
The data controller for your personal information is Talent Edge Coaching Ltd. If you have questions about this Privacy Policy, your personal information or our practices, please contact us at tecoachingltd@gmail.com
